Return & Refund Policy
Last Updated: January 1, 2025
Return Eligibility
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.
To be eligible for a return, items must:
- •Be in their original, unopened condition
- •Include all original packaging and accessories
- •Not be opened, played with, or show any signs of use
- •Have the original receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- •Opened booster packs, booster boxes, or any sealed product that has been opened
- •Single cards or loose items (unless damaged or defective)
- •Items purchased on final sale or clearance
- •Gift cards
- •Pre-order items (subject to our Pre-Order Cancellation Policy)
How to Initiate a Return
To start a return:
- 1.Contact us at support@vaultoflegends.online or call (682) 328-1895
- 2.Provide your order number and the reason for the return
- 3.Wait for our return authorization and shipping instructions
- 4.Pack the item securely in its original packaging
- 5.Ship the item back to us using a trackable shipping method
Return Shipping Costs
- •Customer-initiated returns: You are responsible for return shipping costs
- •Defective or incorrect items: We will provide a prepaid return label
- •We recommend using a trackable shipping service and purchasing shipping insurance
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be applied to your original method of payment within 5-10 business days.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@vaultoflegends.online
Phone: (682) 328-1895
Address: 301 N Lake Ave Ste 600, Pasadena, CA 91101, United States